Solutions / Customer Support
Resolve faster.
Escalate smarter.
Support personas that triage, resolve common issues, and escalate to humans with full context. Customers get answers. Agents get time back.
Join the waitlist70%
deflection rate
< 2m
avg. first response
4.8★
avg. CSAT score
24/7
always available
What support personas do
Intelligent triage
Classify and route incoming tickets by urgency, category, and sentiment. High-priority issues never get buried.
First-contact resolution
Resolve common questions, order issues, and account requests without human intervention.
Escalation with context
When a human is needed, the persona hands off a full summary: issue, sentiment, history, and suggested next steps.
Follow-up automation
Send post-resolution follow-ups, satisfaction surveys, and proactive status updates automatically.